GEM Enterprise Privacy Policy

GEM Enterprise is an emergency communications solution (the “Solution”) developed by Genasys Communications Canada (a subsidiary of Genasys, Inc). It is managed by the organization providing you with access to the Solution services (your “Provider”), which is fully responsible for the management of all associated data. We recommend you read your Provider’s privacy policy in addition to this policy.

This privacy policy will explain how the Solution, your Provider, and Genasys Communications uses the personal data that may be collected from you when you use the services of the Solution.


What data is collected?

The Solution has the ability to collect the following data, depending on the features in use, the options configured, and personal choices made by you when using the associated mobile apps, desktop applications, and web portals:

Because the Solution is configurable in many ways, including a way to use no personal data at all, it is important to consult your Provider for specific details.

How is your data collected?

You directly provide the Solution with most of the data it collects. Data is collected and processed by the Solution when:

The Solution may also receive your data directly from the following sources:

How is your data used?

The Solution collects your data so that it can:

When providing support services for the Solution to your Provider, Genasys Communications Canada may be given temporary local access to your data (for example to verify alert archiving), but this data stays on your Provider’s infrastructure. Genasys Communications Canada will NEVER share your data with anyone other than your Provider.

How is your data stored?

The Solution securely stores your data for your Provider in one or more of:

Your Provider will keep your personally identifiable information while you are registered with the Solution. When your registration is deleted, your data will be deleted automatically.

If you are allowing location tracking on one or more of your devices, only the most current location is stored (historical location is overwritten when a new location is reported). The exception to this is that when you initiate an alert from a mobile device and when you respond to alerts (on any media), your location at that time is stored in association with that alert until the alert is archived out of the Solution. Archiving is usually performed after 30 days, but is configurable by your Provider.

Your Provider controls the retention period of alert archives, backups of personally identifiable information, and backups of the entire Solution database.


Your Provider may send you information associated with your registration. Refer to their privacy policy for details.

Genasys Communications Canada will never contact you for Marketing purposes.

Regardless, you have the right at any time to stop Genasys Communications Canada from contacting you for marketing purposes or giving your data to other members of the Genasys family of companies.

If you no longer wish to be contacted for marketing purposes, see below for methods of contacting us.

What are your data protection rights?

Genasys Communications Canada and your Provider would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request your Provider for copies of your personal data. They may charge you a small fee for this service.

The right to rectification – You have the right to request that your Provider correct any information you believe is inaccurate. You also have the right to request your Provider to complete the information you believe is incomplete.

The right to erasure – You have the right to request that your Provider erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that your Provider restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to your Provider’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that your Provider transfer the data that they have collected to another organization, or directly to you, under certain conditions.

If you make a request, your Provider has one month to respond to you. If you would like to exercise any of these rights, please contact them directly.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit the Solution web portals, it may collect information from you automatically through cookies or similar technology.

For further information, visit

How are cookies used?

The Solution uses cookies in a range of ways to improve your experience on the Solution web portals, including:

What types of cookies are used?

There are a number of different types of cookies, however, the Solution web portals use only Functionality cookies. The Solution uses these cookies so that it recognizes you on the web portals and remembers your previously selected preferences. These could include what language you prefer and location you are in. Only first-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, most of the Solution web portal features may not function as a result.

Privacy policies of other websites

The Solution websites may contain links to other websites. This privacy policy applies only to the Solution websites, so if you click on a link to another website, you should read its associated privacy policy.

Changes to our privacy policy

Genasys Communications Canada keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 May 2021.

How to contact us

If you have any questions about this privacy policy, the data that the Solution, your Provider, or Genasys Communications holds about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us or your Provider.

For Genasys Communications Canada:

Email us at:

Call us: +1-613-599-4445, ext.114

Or write to us at:

Enterprise Support (Privacy),

Genasys Communications Canada

150 Katimavik Road, Suite 208

Ottawa, Ontario

Canada  K2L 2N2

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Genasys Communications Canada or your Provider has not addressed your concern in a satisfactory manner, you may contact the Office of the Privacy Commissioner of Canada through this website: